Senior Project Manager

Itential

Lead project delivery for customer-facing implementation at Itential, ensuring timely completion, managing budgets, and maintaining client relationships.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead the end-to-end delivery of customer-facing implementation projects, ensuring they are completed on time, within scope, and on budget.
Serve as the primary point of contact for customers throughout the engagement, coordinating internal resources, managing risks, and driving accountability across cross-functional teams.
Forecast revenue, manage margins, and maintain overall project financial health.
Define success criteria and objectives with stakeholders and ensure technical feasibility.
Secure and allocate resources; build and maintain detailed project plans.
Manage scope, schedule, and cost changes; track and report project performance.
Lead customer-facing status meetings and produce status reports.
Manage client and stakeholder relationships throughout the project lifecycle.
Identify, manage, and escalate project risks and dependencies.
Maintain comprehensive project documentation.
Collaborate with PM peers to improve efficiency on processes.
Build customer relationships to support future sales opportunities.
Create and present project dashboards to internal and external stakeholders.
Perform other related duties as assigned.

Requirements

What you’ll need

Four-year degree or equivalent experience (5+ years relevant work).
Strong project planning, scheduling, and organizational skills.
Enterprise software delivery experience, including familiarity deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure.
Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management.
Able to hold credible conversations with customer infrastructure, security, and network teams to ensure project success.
Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does.
Excellent written, verbal, client-facing, and internal communication skills.
Proficiency with Microsoft Office.
PMP or PMI-ACP certification (preferred).
Experience with change-management processes for professional services projects.
External and internal customer-relationship management experience (preferred).
Ability to manage multiple high-profile workstreams in parallel.
Experience creating or reviewing professional services SOWs (preferred).

Benefits

Comp & perks

ADA Accommodation: Itential is committed to providing reasonable accommodations to qualified individuals with disabilities.
Equal Opportunity: Itential is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project planningschedulingorganizational skillsenterprise software deliverySaaSon-premises environmentshybrid architecturesimplementation dependencieschange-management processesprofessional services SOWs

Soft Skills

client-facing communicationinternal communicationrelationship managementrisk managementaccountabilitycollaborationproblem-solvingtime managementstakeholder engagementadaptability

Certifications

PMPPMI-ACP