itelligy - digital experts GmbH & Co. KG

Senior CRM Consultant – m/f/d

itelligy - digital experts GmbH & Co. KG

full-time

Posted on:

Location Type: Hybrid

Location: Freiburg im Breisgau • 🇩🇪 Germany

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Salary

💰 €48,000 - €96,000 per year

Job Level

Senior

About the role

  • Strategic consulting: You analyze clients' business processes and develop forward-looking CRM strategies using HubSpot and Dynamics 365.
  • Implementation & architecture: You take responsibility for complex CRM implementations, interface designs and integrations into existing system landscapes.
  • Process and efficiency improvement: You design tailored sales, marketing and service processes and deploy automations to maximize productivity and data quality.
  • Project leadership & accountability: You independently lead (sub-)projects, taking ownership of budgets, timelines and quality assurance.
  • Mentoring & team enablement: You support junior consultants in their development, share your knowledge within the team and contribute to a sustainable knowledge culture.
  • Innovation & best practices: You identify trends, new features and integrations that deliver real value to our clients.

Requirements

  • Several years of professional experience in CRM consulting or digital transformation — ideally with a focus on HubSpot and/or Dynamics 365.
  • Deep knowledge in designing, implementing and optimizing CRM systems and embedding them into complex IT landscapes.
  • Experience in project management including client management, stakeholder communication and reporting.
  • Strong communication skills — you confidently engage clients in workshops and presentations in both German and English.
  • Entrepreneurial and analytical mindset with a high degree of initiative.
  • Technical understanding of interfaces (APIs, middleware) and integration scenarios; programming skills are a plus but not required.
Benefits
  • Exciting projects: Challenging digitalization projects with well-known clients across various industries.
  • Scope to shape your role: You work in an environment where initiative and innovation are encouraged.
  • Personal development: Access to training, certifications and opportunities to take on a lead role.
  • Hybrid working: We believe in the benefits of flexibility and offer the possibility to work remotely while valuing in-person meetings for creative processes.
  • Generous vacation policy: 28 days of annual leave plus public holidays and an extra bonus day for special occasions, such as your birthday.
  • Work–life balance: Benefit from flexible working hours to balance your professional and personal needs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM strategiesCRM implementationsinterface designsintegrationsprocess improvementautomationproject managementstakeholder communicationAPImiddleware
Soft skills
leadershipaccountabilitymentoringteam enablementcommunicationanalytical mindsetinitiative