Senior ServiceNow Developer – FSM

iTech AG

Senior ServiceNow Developer enhancing Field Service Management solutions for federal programs at iTech AG. Collaborating with teams to improve operational efficiency and field service delivery.

Posted 5/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow developmentField Service Management (FSM)Work Order ManagementTask ManagementScheduling and DispatchMobile Workforce ApplicationsInventory and Asset TrackingCustomer CommunicationServiceNow scriptingJavaScript

Soft Skills

analytical skillstroubleshootingproblem-solvingcollaborationorganizational change managementend-user adoption

Tools & Technologies

ServiceNowFlow DesignerERP systemsGIStelematicsCRMService PortalUI Builder

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)

Industry Keywords

AgileSAFefederal securitycomplianceaccessibility

Tech Stack

Tools & technologies

ERPJavaScriptServiceNow

About the role

Key responsibilities & impact

Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements
Implement and support ServiceNow FSM capabilities including:
o Work Order Management
o Task Management
o Scheduling and Dispatch
o Mobile Workforce Enablement
o Customer Communication and Self-Service
o Inventory and Asset Management
o Route Optimization and Resource Coordination
Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations
Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows
Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory
Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder
Configure route optimization and travel efficiency capabilities for field crews and technicians
Design, develop, and support mobile field service experiences including offline functionality and mobile work execution
Configure time tracking, labor tracking, and field activity reporting capabilities
Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel
Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates
Develop customer self-service portals enabling request submission, appointment booking, and service tracking
Support inventory and asset management capabilities including:
o Warehouse inventory visibility
o Truck stock inventory tracking
o Consumable and parts usage logging
o Automated inventory adjustments based on field usage
Develop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms
Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations
Collaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions
Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives
Perform code reviews and ensure adherence to development standards and platform best practices
Support platform upgrades, patching, and performance optimization activities
Troubleshoot and resolve FSM defects, mobile issues, and production support requests
Ensure configurations and customizations align with federal security, compliance, and accessibility requirements
Contribute to technical documentation, knowledge transfer, and operational readiness activities
Support organizational change management and end-user adoption efforts for FSM capabilities
Other duties as assigned

Requirements

What you’ll need

5+ years of hands-on ServiceNow development experience
3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities
Strong experience configuring and developing within:
o Work Order and Task Management
o Scheduling and Dispatch
o Mobile Workforce Applications
o Inventory and Asset Tracking
o Customer Communication and Self-Service
Experience configuring ServiceNow Mobile applications and offline capabilities
Experience with integrations between ServiceNow and external enterprise systems
Strong experience developing custom ServiceNow applications and platform configurations
Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
Experience working in Agile or SAFe delivery environments
Strong analytical, troubleshooting, and problem-solving skills
Bachelor’s degree
ServiceNow Certified System Administrator (CSA) required
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)

Benefits

Comp & perks

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