Senior ServiceNow Developer – SPM

iTech AG

Senior ServiceNow Developer designing and developing SPM solutions for federal programs. Collaborating with teams to enhance portfolio governance and project management capabilities.

Posted 5/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Hard Skills

ServiceNow developmentServiceNow SPMIdea ManagementDemand ManagementProject Portfolio ManagementGoals FrameworkResource ManagementIT Financial ManagementJavaScriptGlide APIs

Soft Skills

collaborationcommunicationorganizational change managementuser adoptionproblem-solving

Tools & Technologies

ServiceNowJiraAzure DevOpsFlow DesignerAgileSAFe

Industry Keywords

federal program managementportfolio managementcomplianceaccessibilityperformance optimization

Tech Stack

Tools & technologies

AzureJavaScriptServiceNow

About the role

Key responsibilities & impact

Design, develop, configure, and enhance ServiceNow SPM solutions to support federal program and portfolio management requirements
Implement and support ServiceNow SPM modules including Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, IT Financial Management (ITFM), and Agile Development and SAFe-aligned delivery capabilities
Configure project intake, portfolio governance workflows, investment tracking, roadmaps, scoring models, and approvals
Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations
Configure and enhance resource planning, capacity management, and financial tracking capabilities across programs and portfolios
Design and support integrations between ServiceNow and Agile delivery tools such as Jira and Azure DevOps (ADO)
Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions
Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making
Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives
Perform code reviews and ensure adherence to development standards, platform governance, and best practices
Support platform upgrades, patching, and performance optimization activities
Troubleshoot and resolve platform defects, integration issues, and production support requests
Ensure configurations and customizations align with federal security, compliance, and accessibility requirements
Contribute to technical documentation, knowledge transfer, and cross-team collaboration
Support organizational change management and user adoption efforts for SPM capabilities

Requirements

What you’ll need

5+ years of hands-on ServiceNow development experience
3+ years of experience implementing or supporting ServiceNow SPM capabilities
EA/APM implementation experience is preferred
Strong experience configuring and developing within Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, and IT Financial Management (ITFM)
Experience integrating ServiceNow with Jira and/or Azure DevOps (ADO)
Strong experience developing custom ServiceNow applications and platform configurations
Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
Experience working in Agile or SAFe delivery environments

Benefits

Comp & perks

Ability to obtain and maintain a Public Trust
Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities