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iTech AG

Senior ServiceNow Developer – SPM

iTech AG

Senior ServiceNow Developer designing and developing SPM solutions for federal programs. Collaborating with teams to enhance portfolio governance and project management capabilities.

Posted 5/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies
AzureJavaScriptServiceNow

About the role

Key responsibilities & impact
  • Design, develop, configure, and enhance ServiceNow SPM solutions to support federal program and portfolio management requirements
  • Implement and support ServiceNow SPM modules including Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, IT Financial Management (ITFM), and Agile Development and SAFe-aligned delivery capabilities
  • Configure project intake, portfolio governance workflows, investment tracking, roadmaps, scoring models, and approvals
  • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations
  • Configure and enhance resource planning, capacity management, and financial tracking capabilities across programs and portfolios
  • Design and support integrations between ServiceNow and Agile delivery tools such as Jira and Azure DevOps (ADO)
  • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions
  • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making
  • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards, platform governance, and best practices
  • Support platform upgrades, patching, and performance optimization activities
  • Troubleshoot and resolve platform defects, integration issues, and production support requests
  • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements
  • Contribute to technical documentation, knowledge transfer, and cross-team collaboration
  • Support organizational change management and user adoption efforts for SPM capabilities

Requirements

What you’ll need
  • 5+ years of hands-on ServiceNow development experience
  • 3+ years of experience implementing or supporting ServiceNow SPM capabilities
  • EA/APM implementation experience is preferred
  • Strong experience configuring and developing within Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, and IT Financial Management (ITFM)
  • Experience integrating ServiceNow with Jira and/or Azure DevOps (ADO)
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
  • Experience working in Agile or SAFe delivery environments

Benefits

Comp & perks
  • Ability to obtain and maintain a Public Trust
  • Equal Opportunity Employer
  • Reasonable accommodations for individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNow developmentServiceNow SPMIdea ManagementDemand ManagementProject Portfolio ManagementGoals FrameworkResource ManagementIT Financial ManagementJavaScriptGlide APIs
Soft Skills
collaborationcommunicationorganizational change managementuser adoptionproblem-solving