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Tech Stack
Tools & technologiesAzureJavaScriptServiceNow
About the role
Key responsibilities & impact- Design, develop, configure, and enhance ServiceNow SPM solutions to support federal program and portfolio management requirements
- Implement and support ServiceNow SPM modules including Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, IT Financial Management (ITFM), and Agile Development and SAFe-aligned delivery capabilities
- Configure project intake, portfolio governance workflows, investment tracking, roadmaps, scoring models, and approvals
- Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations
- Configure and enhance resource planning, capacity management, and financial tracking capabilities across programs and portfolios
- Design and support integrations between ServiceNow and Agile delivery tools such as Jira and Azure DevOps (ADO)
- Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions
- Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making
- Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards, platform governance, and best practices
- Support platform upgrades, patching, and performance optimization activities
- Troubleshoot and resolve platform defects, integration issues, and production support requests
- Ensure configurations and customizations align with federal security, compliance, and accessibility requirements
- Contribute to technical documentation, knowledge transfer, and cross-team collaboration
- Support organizational change management and user adoption efforts for SPM capabilities
Requirements
What you’ll need- 5+ years of hands-on ServiceNow development experience
- 3+ years of experience implementing or supporting ServiceNow SPM capabilities
- EA/APM implementation experience is preferred
- Strong experience configuring and developing within Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, and IT Financial Management (ITFM)
- Experience integrating ServiceNow with Jira and/or Azure DevOps (ADO)
- Strong experience developing custom ServiceNow applications and platform configurations
- Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
- Experience working in Agile or SAFe delivery environments
Benefits
Comp & perks- Ability to obtain and maintain a Public Trust
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow developmentServiceNow SPMIdea ManagementDemand ManagementProject Portfolio ManagementGoals FrameworkResource ManagementIT Financial ManagementJavaScriptGlide APIs
Soft Skills
collaborationcommunicationorganizational change managementuser adoptionproblem-solving
