Engagement Manager – ServiceNow

iTech AG

Engagement Manager managing ServiceNow solutions, bridging business stakeholders and technical teams for successful Agile delivery. Driving stakeholder engagement and overseeing project implementation lifecycles.

Posted 5/21/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Engage with stakeholders to gather, document, and validate business requirements
Leads end-to-end client engagement for Field Service Management (FSM) and Enterprise Asset Management (EAM) implementations
Oversees project scope, schedule, budget, and risk across all phases of the FSM/EAM implementation lifecycle
Partners with functional and technical teams to translate customer requirements into actionable implementation strategies
Drives stakeholder engagement and change management activities
Translate business needs into clear, structured user stories with acceptance criteria
Conduct process analysis and identify improvement opportunities
Facilitate workshops, discovery sessions, and backlog grooming sessions
Document functional requirements, process flows, and use cases
Support UAT planning and execution
Assist in release documentation and change communications
Ensure alignment with platform governance and best practices established by iTech AG
Other duties as assigned

Requirements

What you’ll need

3–5 years of experience as a Engagement Manager or Business Analyst
Minimum 2–3 years of experience working within the ServiceNow ecosystem
Experience writing user stories in Agile environments
Strong understanding of ServiceNow platform fundamentals
Experience supporting end-to-end ServiceNow implementations or enhancements
Ability to work cross-functionally with business and technical stakeholders
Strong documentation and communication skills
Must be able to pass a company background check
Ability to obtain and maintain a public trust with future project placement.
Bachelor's degree or equivalent experience

Benefits

Comp & perks

iTech AG is an Equal Opportunity Employer.
Reasonable accommodations to individuals with disabilities.
Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request.

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Hard Skills & Tools

business requirements gatheringuser storiesprocess analysisUAT planningdocumentationAgile methodologiesServiceNow implementationsfunctional requirementsprocess flowschange management

Soft Skills

stakeholder engagementcommunication skillscross-functional collaborationleadershiporganizational skillsproblem-solvingfacilitationchange communicationsrisk managementstrategic thinking