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Senior ServiceNow Developer – ITOM
iTech AGSenior ServiceNow Developer designing, developing, and enhancing ServiceNow solutions for federal programs in a compliant environment. Collaborating within Agile and SAFe delivery environments.
Tech Stack
Tools & technologiesJavaScriptServiceNow
About the role
Key responsibilities & impact- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Develop and enhance ServiceNow ITOM functionality
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
- Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Troubleshoot and resolve ServiceNow defects and production issues
- Ensure configurations and customizations align with federal security and compliance requirements
- Contribute to technical documentation and knowledge sharing across the team
- Support and enhance ITOM knowledge enablement
Requirements
What you’ll need- 5+ years of hands-on ServiceNow development experience
- Strong experience developing custom ServiceNow applications and platform configurations
- Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
- Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
- Experience working in Agile or SAFe delivery environments
- Bachelor’s degree
- ServiceNow CSA and CAD or CIS certification
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow developmentcustom applicationsworkflowsbusiness rulesUI policiesITOM functionalityService PortalUI BuilderJavaScriptGlide APIs
Soft Skills
collaborationcode reviewsknowledge sharing
Certifications
ServiceNow CSAServiceNow CADServiceNow CIS