Senior ServiceNow Developer – ITSM

iTech AG

Senior ServiceNow Developer at iTech AG designing and enhancing ServiceNow solutions. Collaborating in Agile environments to support federal programs and ensure compliance with standards.

Posted 5/9/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Design, develop, and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications, workflows, business rules, and UI policies
Develop and enhance ServiceNow ITSM functionality
Design, develop, and support ServiceNow portals and web-based user experiences
Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
Participate in Agile and SAFe ceremonies
Perform code reviews and ensure adherence to development standards
Support platform upgrades, patching, and performance tuning
Troubleshoot and resolve ServiceNow defects and production issues
Ensure configurations and customizations align with federal standards and best practices
Contribute to technical documentation and knowledge sharing across the team
Support and enhance ITSM knowledge enablement.

Requirements

What you’ll need

5+ years of hands-on ServiceNow development experience
Strong experience developing custom ServiceNow applications
Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
Experience working in Agile or SAFe delivery environments
Bachelor’s degree
ServiceNow CSA and CAD or CIS certification
ServiceNow Certified Implementation Specialist (CIS): CIS – IT Service Management (ITSM)
Strong experience with Service Portal, UI Builder, and user experience design
Experience configuring ITSM module
Familiarity with ServiceNow data model and performance optimization
Strong problem-solving, communication, and collaboration skills.

Benefits

Comp & perks

iTech AG is an Equal Opportunity Employer.
Committed to providing reasonable accommodations.
Ability to obtain and maintain a Public Trust security clearance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow developmentcustom ServiceNow applicationsServiceNow portal developmentService PortalUI BuilderServiceNow scriptingJavaScriptGlide APIsITSM module configurationperformance optimization

Soft Skills

problem-solvingcommunicationcollaboration

Certifications

ServiceNow CSAServiceNow CADServiceNow CISServiceNow Certified Implementation Specialist