Senior Technical Consultant
iTech AG
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Lead technical design sessions and provide expert guidance during workshops.
- Configure and customize ServiceNow applications, including Platform Analytics, Agile Development, Alignment Planner Workspace, Demand Management, Project Management, Resource Management, Timecard Management, and Collaborative Work Management.
- Develop and refine user stories in partnership with Product Owners and stakeholders.
- Implement and support integrations between ServiceNow and external systems.
- Mentor platform administrators and junior consultants in best practices and technical standards.
- Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies.
Requirements
- 3-5 years of ServiceNow technical experience preferred.
- Strong understanding of ITBM processes and project/program methodologies.
- Proficiency with ServiceNow scripting, configuration, and integrations.
- ServiceNow certifications (CSA, CAD, or ITBM-specific certifications) preferred.
- Strong interpersonal skills with a proven track record of providing excellent customer service.
- Excellent writing and communication skills with attention to detail.
- Bachelor's degree in a related field or an additional 4 years of related experience.
- Must be a U.S. citizen due to government clearance requirements.
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow scriptingServiceNow configurationServiceNow integrationsITBM processesAgile DevelopmentDemand ManagementProject ManagementResource ManagementTimecard ManagementCollaborative Work Management
Soft skills
interpersonal skillscustomer servicewriting skillscommunication skillsattention to detailmentoringleadership
Certifications
CSACADITBM-specific certifications