ServiceNow

• Customize and configure the ServiceNow CSM module to meet business requirements.
• Develop and implement custom applications and integrations within the ServiceNow platform.
• Design and configure workflows, business rules, UI policies, and client scripts.
• Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
• Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
• Create and maintain technical documentation, including design specifications, test cases, and user guides.
• Ensure compliance with IT security policies and data privacy regulations.

ServiceNow Developer

ServiceNow Developer – SME

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior ServiceNow SAM Developer

ServiceNow Technical Architect

Senior ServiceNow Developer – Active FAA Public Trust Clearance