Customer Success Manager
ITCAN Technology and Digital Marketing
full-time
Posted on:
Location Type: Hybrid
Location: Cairo • Egypt
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About the role
- Own performance & influencer marketing accounts (ROAS-driven)
- Lead optimization, retention, growth planning, and upselling
- Build strong, strategic client relationships
- Collaborate closely with Product to translate client requirements into actionable inputs
- Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
- Identify workflow gaps and proactively improve processes
Requirements
- 5–7 years total experience, with 3+ years in Account Management or Customer Success
- Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
- Exposure to SaaS/product environments and cross-functional collaboration
- Strong analytical skills and data literacy
- High ownership, accountability, and ability to operate with minimal supervision
- Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance marketinginfluencer marketingaccount managementcustomer successdata literacyanalytical skillsupsellinggrowth planningoptimization
Soft Skills
strategic client relationshipscross-functional collaborationhigh ownershipaccountabilityproactive process improvementminimal supervision