Senior Process Engineer

Itaú Unibanco

Senior Process Engineer working with optimization of internal operations for Itaú. Focus on process mapping, efficiency gains, and client experience improvement with cross-team interaction.

Posted 7/21/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process optimization, data analysis, and metrics reporting to drive quality and efficiency improvements. Proficient in Lean methodologies and AWS environment to support operational excellence and product evolution.

Highest-signal resume keywords

AWS Environment KnowledgeLean Methodologies ExperienceData Analysis DevelopmentMetrics ReportingQuality Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationData AnalysisMetrics ReportingPreventive Measures DesignAutomation Opportunities Identification

Soft Skills

Problem-SolvingProject OrchestrationCustomer Perspective Sharing

Tools & Technologies

No-Code SolutionsLow-Code SolutionsGenerative AI

Industry Keywords

SLALong TailRepeat CallsQuality Methodologies

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Map and work on optimizing processes handled internally and by third parties.
Orchestrate projects aimed at achieving quality and efficiency gains.
Identify and design opportunities for preventive measures and automations in operations.
Use data and conduct studies to identify problems and opportunities.
Share the operation's perspective and customer pain points to support product evolution.
Monitor and ensure the area's key metrics (SLA, Long Tail, repeat calls).

Requirements

What you’ll need

Knowledge of the AWS environment
Practical experience with Lean
Quality and problem-solving methodologies
Ability to develop analyses
Metrics and reporting for data-driven decision making
Nice to have: knowledge of no-code/low-code solutions and Generative AI

Benefits

Comp & perks

Commuting allowance (transportation voucher)
Meal voucher (restaurants) / Food voucher (supermarkets)
Medical plan (Fundação Saúde Itaú or Central Nacional Unimed)
Dental plan (Odontoprev or Interodonto)
Life insurance
Profit-sharing (PLR) – based on the bank's results
Private pension plan
Exclusive discounts on our financial products
Maternity and paternity leave
Childcare / babysitter assistance (for parents)
Educational assistance
Wellhub or TotalPass (wellness benefits)
Access to Itaú leisure clubs (Guarapiranga / Itanhaém and São Sebastião)
+ Some additional benefits you'll learn about during the process 😊