Administrative Analyst – PWD

Itaú Unibanco

Provide operational and administrative support to partners and points of sale (POS), including document indexing and issue resolution. Position reserved for persons with disabilities; based in Campinas, SP.

Posted 7/7/2026full-timeCampinas • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support and document management, with proficiency in Microsoft Office and digital tools. Strong focus on collaboration, communication, and proactive problem-solving to enhance service quality and efficiency.

Highest-signal resume keywords

Operational SupportDocument ManagementMicrosoft Office ProficiencyInterpersonal SkillsCA600 Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document ScreeningIndexingAnalyzing DocumentsOrganizing DocumentsMonitoring Operational Issues

Soft Skills

Communication SkillsOrganizational SkillsProactivityCollaborationAttention to Detail

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointSharePointDigital ToolsArtificial Intelligence Technologies

Certifications & Qualifications

CA600 Certification

Industry Keywords

Operational RoutinesService QualityPoints of Sale (POS)Customer OrientationTeamwork

About the role

Key responsibilities & impact

Guide partners in the use of processes, workflows, and tools.
Assist in resolving operational issues as needed.
Perform screening and indexing of documents and folders.
Monitor and follow up on outstanding items with consultants and partners.
Provide operational support, ensuring speed and quality in service to points of sale (POS).

Requirements

What you’ll need

Experience in administrative and operational routines.
Experience in analyzing, checking, and organizing documents.
Experience monitoring and managing operational pending issues.
Strong interpersonal skills and experience serving partners and internal departments.
Proficiency with Microsoft Office (Excel and PowerPoint), SharePoint, digital tools, artificial intelligence (AI) technologies, and ease in adopting new systems.
Good communication, organizational skills, and attention to detail.
Proactive, collaborative profile with the ability to quickly learn new systems.
Possess CA600 certification, which may be obtained after hiring.
Proactivity, collaboration, customer- and results-orientation, teamwork, strong interpersonal skills, resilience, flexibility, and ability to work under pressure.

Benefits

Comp & perks

Meal voucher
Transportation voucher
Food allowance
Childcare assistance
Medical insurance
Dental insurance
Life insurance
Private pension plan
Access to Gympass and TotalPass
Discount program with Univers (Drogasil and Droga Raia)
Access to visits, reservations, and accommodation at Itaú Unibanco Club (Guarapiranga, Itanhaém, and São Sebastião)
Benefits and discounts at partner stores and services across Brazil and Latin America
Fique OK program
Corporate University
Discounts on financial products and services