Itaú Unibanco

IT Transformation Analyst

Itaú Unibanco

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Conduct impact analyses of changes on people, teams, and departments.
  • Map impacted audiences and support stakeholder management.
  • Support the design and execution of Change Management plans.
  • Support engagement initiatives for impacted audiences.
  • Support training and readiness activities for affected people.
  • Support leaders in guiding their teams through change.
  • Identify risks, resistance, and needs for adjustments.
  • Monitor change adoption throughout implementation.
  • Collect feedback and adoption metrics.
  • Work collaboratively with technology and business teams.
  • Organize and document Change Management deliverables.
  • Support the evolution of frameworks for the Change Management team.

Requirements

  • Language: English - Intermediate
  • Technology: Productivity and collaboration tools (e.g., Microsoft Teams, Outlook, SharePoint); presentation and communication tools (e.g., PowerPoint, Miro, Mural, Whiteboard).
  • Certification: Change Management certification (e.g., Prosci/ADKAR, ACMP or similar); courses or training in Digital Transformation, Change Management, or Organizational Development; courses in Corporate Communications, Facilitation, or Leadership (a plus).
  • Technical competencies: Fundamentals of Change Management applied to technology contexts; basic knowledge of digital transformation, system implementations, or changes to operating models; ability to read and understand technology initiatives even without a technical background; familiarity with complex corporate environments with multiple stakeholders; basic knowledge of managing adoption, engagement, and effectiveness metrics.
Benefits
  • Transportation allowance
  • Meal allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Change ManagementDigital TransformationOrganizational DevelopmentStakeholder ManagementAdoption MetricsEngagement MetricsRisk IdentificationResistance ManagementTraining and ReadinessImpact Analysis
Soft Skills
CollaborationCommunicationLeadershipFacilitationOrganizational SkillsFeedback CollectionAdaptabilityProblem SolvingTeam SupportDocumentation
Certifications
Change Management CertificationProsciADKARACMPDigital Transformation TrainingOrganizational Development TrainingCorporate Communications CoursesFacilitation CoursesLeadership Courses