Event Operations Manager
ITA Group, Inc.
full-time
Posted on:
Location Type: Office
Location: West Des Moines • Iowa • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Realm
About the role
- Leads and manages the Event Operations Program Management teams
- Responsible for delivering an event that meets or exceeds client expectations
- Responsible for all existing customer relationships managed by the internal team
- Works closely with pre-sell to renew existing programs
- Ensures successful onboarding of new client programs in a smooth and seamless manner
Requirements
- Bachelor’s degree in Business or related field
- Minimum seven years of experience with ITA Group or like responsibility at another company, event management experience preferred
- Effective interpersonal skills with the ability to supervise employees
- Strong written and verbal communication skills
- Solid business acumen with a positive, professional attitude
- Strong problem solving, decision-making skills with an emphasis in solution development.
- Proven track record of displaying a sense of urgency, ownership and accountability
- Ability to promote team effectiveness enabling teamwork and collaboration to be maximized.
- Ability to maximize talent in the realm of recruitment, retention and embracing diversity of the team across the organization
- Ability to travel as needed on behalf of the company
- Customer service experience in a service-related industry preferred.
- Proficient in Microsoft Word, Power Point, Excel and Outlook.
Benefits
- Healthy retirement contributions
- Health, dental and vision insurance
- Paid parental leave
- Flexible work arrangements
- Volunteer Time Off
- Paid sabbaticals
- Anniversary awards and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementprogram managementcustomer relationship management
Soft skills
interpersonal skillssupervisionwritten communicationverbal communicationbusiness acumenproblem solvingdecision-makingteam effectivenesscollaborationcustomer service