ITA Group, Inc.

Director

• The Travel Director works as a team member during on-site travel programs, ensuring efficient program operation and client satisfaction.
• The Travel Director prepares and performs tasks within assigned areas of responsibility, which may include functions, hospitality desk, air procedures, meetings, shipping, VIPs, special activities or accounting.
• Programs may include incentive trips, sales conferences, trade shows and user conferences.
• This role travels on programs as needed and work load will vary based on scheduled activities.
• Travel Directors may live anywhere in the United States - preference to live within an hour of a major airport.

Travel Director

Analyst

• Provide first-level technical support to end-users.
• Serve as the first point of contact for all IT-related issues and requests from end-users.
• Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
• Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
• Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
• Maintain accurate and detailed documentation of all service desk interactions and resolutions.
• Assist users with basic software and hardware installations, configurations, and troubleshooting.
• Provide guidance and support for company-approved applications and systems.
• Contribute to the development and maintenance of the service desk knowledge base.
• Identify and report recurring issues or trends to the Service Desk Team Lead.
• Participate in ongoing training to stay current with new technologies and support processes.
• Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
• Maintain a high level of customer service, ensuring user satisfaction with each interaction.
• Adhere to IT security policies and procedures in all support activities.
• Participate in after-hours support rotation as needed.

Service Desk Analyst – Tier I

Events

• Coordinates the operation of event travel and virtual event programs for specific clients
• Serves as a leader for the internal team for ITA Group’s incentives solution line
• Provides thought leadership, creating custom-crafted, powerful experiences that engage and inspire the attendees
• Works independently and leads strategic teams for both international and domestic events
• Manages simultaneous events in their entirety along with organizational skills ensuring no detail is left to chance
• Collaborates with internal teams, ensuring deliverables are met, budgets are balanced, and client needs are anticipated and aligned to their vision
• Optimizes external relationships with third-party suppliers

Travel Director

Service Desk Analyst – Tier I

Incentives Event Manager