Technical Support Analyst, Senior

IT Universe

Technical Support Analyst providing assistance for users at IT Universe. Handling systems updates, software installations, and documenting processes.

Posted 5/26/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Provide user support
Identify and log issues and provide support via help desk, email, or phone
Perform system updates, apply bug fixes, and carry out computer and user migrations
Prepare technical documentation and standards
Deliver solutions for IT environments
Support company systems and processes
Implement infrastructure and technology processes

Requirements

What you’ll need

Good communication skills
Commitment and reliability
Organized
Responsible and adaptable
Ability to coordinate the execution of tasks
Manage and meet deadlines using internal and external resources
Equipment relocation/redistribution
Software updates and installations
Configuration of hardware and software resources

Benefits

Comp & perks

Various benefits
Relaxed, casual work environment
Training (individual and team)
Leadership Development Program (LDP)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system updatesbug fixescomputer migrationsuser migrationstechnical documentationIT solutionssoftware updatessoftware installationshardware configurationsoftware configuration

Soft Skills

communication skillscommitmentreliabilityorganizational skillsresponsibilityadaptabilitytask coordinationdeadline management