IT Universe

Support Engineer

• Provide user support
• Identify and log issues and provide support via help desk, email, or phone
• Perform system updates, apply bug fixes, and carry out computer and user migrations
• Prepare technical documentation and standards
• Deliver solutions for IT environments
• Support company systems and processes
• Implement infrastructure and technology processes

Technical Support Analyst, Senior

Account Executive

• Collaboration: working in diverse teams and with people from different specialties to achieve a single goal, always focusing on what’s best for our business in the long term;
• Work across all stages of the sales funnel;
• Implement the strategic plan for growth;
• Identify and deliver opportunities to drive customer base growth;
• Develop initiatives to intensify lead generation;
• Receive and organize marketing leads;
• Research leads;
• Investigate lead characteristics and identify their needs;
• Confirm whether the lead has potential to become a client;
• Drive lead engagement through follow-ups;
• Act as both hunter and farmer.

Technical Support Analyst, Senior

Account Executive (Mid-level)