Junior Delivery Manager

IT Teams

. Manage day-to-day operations for assigned client accounts (status calls, follow-ups, action tracking).

Posted 3/2/2026full-timeBucharest • 🇷🇴 RomaniaJuniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day operations for assigned client accounts (status calls, follow-ups, action tracking).
Act as the main operational point of contact for assigned clients, with escalation support from a Senior DM.
Coordinate internal teams to ensure delivery commitments are met.
Identify risks early and propose mitigation actions.
Participate in client discussions related to scope changes, extensions, and delivery topics, with senior stakeholder support.
Conduct regular 1:1 meetings with consultants assigned to owned accounts.
Monitor engagement, performance, and delivery quality.
Provide structured feedback and support development discussions.
Support onboarding and offboarding processes for assigned resources.
Escalate complex people-related topics to the Senior DM or HR when needed.
Collaborate with HR, Finance, Recruitment, and Delivery leadership to ensure smooth operations.
Share structured feedback from consultants and clients with internal stakeholders.
Support retention and team stability initiatives.

Requirements

What you’ll need

1–3 years of experience in a client-facing B2B role within IT / services
Experience managing multiple clients or stakeholders in parallel
Hands-on exposure to: Client communication & status calls
Escalation handling
Performance follow-up or people coordination
Strong communication and relationship-building skills
Ability to handle difficult conversations with guidance
Ownership mindset with openness to learning
Strong organization and prioritization
Fluent English (written & spoken)

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client communicationstatus callsescalation handlingperformance follow-uppeople coordination

Soft Skills

strong communication skillsrelationship-building skillsownership mindsetopenness to learningstrong organizationprioritization skillsability to handle difficult conversations