Service Delivery Manager
IT-One Information Technology
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Manage service contracts, monitor performance and KPIs, and ensure strict compliance with Service Level Agreements (SLAs).
- Lead multidisciplinary technical teams, coordinating corrective, enhancement and preventive support activities in complex environments.
- Serve as the focal point and primary interface between the client and technical teams, leading governance meetings and presenting executive status reports.
- Ensure delivery timelines, scope, and quality, proposing continuous improvements to optimize processes and reduce incidents.
- Identify and present improvement opportunities and technological advancements in the client's environment, contributing to operational maturity.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Previous experience in IT outsourcing or managed services companies.
- Technical knowledge of IT infrastructure.
- Proficiency in processes such as Incident, Problem, and Change management, and Service Level Management.
- Experience in large-scale corporate environments.
- Certifications: ITIL v4, PMP, COBIT, BSIL, ISO 20000.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT infrastructureIncident managementProblem managementChange managementService Level Management
Soft skills
leadershipcommunicationcoordinationpresentationprocess optimization
Certifications
ITIL v4PMPCOBITBSILISO 20000