IT Coalition

VTC Engineer

IT Coalition

full-time

Posted on:

Location Type: Office

Location: Washington • District of Columbia • Washington • United States

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About the role

  • Manage and maintain VTC infrastructure, systems, and configurations
  • Provide Tier 3 support, troubleshooting, and problem resolution for VTC-related issues
  • Install, configure, and support Cisco and Polycom VTC equipment
  • Maintain certificates, apply software updates and security patches
  • Assist with project scoping, including cost estimates and bill of materials
  • Work collaboratively with internal teams and end-users to ensure high availability and performance of VTC systems
  • Communicate complex technical issues clearly to both technical and non-technical audiences
  • Ensure conference rooms and A/V systems are fully functional and optimized

Requirements

  • 5+ years of hands-on VTC engineering experience
  • Bachelor's degree (or 2 additional years of relevant experience in lieu of degree)
  • Expertise with Cisco and Polycom VTC systems in large, distributed environments
  • Familiarity with Cisco WebEx and Cisco Control Hub
  • Solid understanding of SIP, H.323, and other video/voice networking protocols
  • Experience with IP/ISDN video gateways and QoS for voice/video
  • Knowledge of A/V equipment used in modern conference rooms
  • Strong communication, time management, and problem-solving skills
  • Ability to work independently and in a team setting
  • Must be able to obtain and maintain a Public Trust clearance
Benefits
  • Health, Dental and Vision
  • 401(k)
  • Tuition Reimbursement
  • Flexible Spending Account (FSA)
  • 11 Paid Federal Holidays
  • 3 weeks' Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VTC engineeringCisco VTC systemsPolycom VTC systemsSIPH.323IP video gatewaysISDN video gatewaysQoSA/V equipmentsoftware updates
Soft Skills
communicationtime managementproblem-solvingcollaborationindependence
Certifications
Bachelor's degreePublic Trust clearance