Senior Solutions Infrastructure Engineer

Istari

full-time

Posted on: 9/17/2025

Origin: • 🇺🇸 United States

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💰 $135,200 - $220,000 per year

Senior

AnsibleAWSAzureCloudGoogle Cloud PlatformKubernetesPostgresTerraform

About the role

Work with customers to prepare their environments for and to conduct and troubleshoot Istari installs - relevant tools and competencies include: VPCs, AWS S3, Azure Blob Storage, AWS RDS, PostgreSQL, Kubernetes, EKS.
Take ownership for the success of customer installs and deployments, ensuring our platform is successfully set up and configured in customer environments (cloud, on-prem, or hybrid).
Automate installation and upgrade processes to reduce time-to-value and improve repeatability across customer deployments.
Monitor, troubleshoot, and resolve complex infrastructure and deployment issues in customer environments, providing clear and timely communication.
Implement robust security and compliance practices during installs to align with customer and industry requirements.
Partner with engineering teams to provide customer feedback on deployment pain points, influencing product improvements.
Develop and maintain documentation, playbooks, and training materials to enable smoother installs across the team and for customers.
Participate in incident response when issues impact customer environments, driving root cause analysis and long-term fixes.
Stay up to date on emerging cloud and infrastructure technologies that can improve our customer delivery.

Bachelor’s degree in Computer Science, Information Technology, or related field; relevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.
Minimum of 5 years of experience in infrastructure engineering.
A proven record with Kubernetes, preferably in a production environment.
Strong experience with cloud platforms (AWS, Azure, GCP). Familiarity with hybrid or on-prem environments is a plus.
Proficiency with infrastructure as code (IaC) and automation tools (Terraform, Ansible or similar).
Solid understanding of networking, security, and virtualization in enterprise contexts.
Proven experience deploying and managing CI/CD pipelines and DevOps practices in customer-facing scenarios.
Excellent problem-solving and troubleshooting skills in high-pressure, customer-facing situations.
Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
Must be a U.S. citizen living within the United States.