AI Communications Quality Specialist – US Healthcare

iSTA Solutions

AI communications specialist refining AI-generated patient messages for a U.S. healthcare business.

Posted 8/22/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and empathy while managing patient interactions in a healthcare setting. Proficient in utilizing digital tools and maintaining accurate records to enhance AI performance and patient support.

Highest-signal resume keywords

U.S. Healthcare ExperienceEHR Systems KnowledgeExcellent English Communication SkillsMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Response AdjustmentPatient Interaction ManagementDocumentation CreationData CategorizationWorkflow Improvement

Soft Skills

EmpathyOrganizationSelf-DrivenProfessionalism

Tools & Technologies

AirtableProprietary In-House ApplicationMicrosoft OutlookMicrosoft Word

Industry Keywords

Patient MessagingHealthcare PolicyService-Level AgreementsRemote WorkDigital Tools Navigation

About the role

Key responsibilities & impact

Review AI-generated patient messages across multiple channels for accuracy, tone, and professionalism
Adjust and coach AI responses to sound warm, clear, empathetic, and culturally natural for U.S. patients
Identify errors, gaps, and complex patient questions
Take over sensitive conversations directly, gather context, and involve the correct team member
Send routine patient updates, confirmations, and reminders accurately and on schedule
Create and maintain patient-facing support documentation and materials
Work across Airtable and the client’s proprietary in-house application during the platform migration
Identify messaging trends, categorize information, and suggest improvements to AI performance and workflows
Maintain meticulous records of patient interactions in line with healthcare policy
Meet service-level agreements while prioritizing quality over speed

Requirements

What you’ll need

6 Months – 1 year of experience in the U.S. healthcare industry preferred
EHR systems or healthcare admin experience a plus
Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally
Empathetic by nature, sharp attention to detail, organized, and self-driven
Computer literate
Proficient in Microsoft Office, including Outlook and Word; no advanced Excel required
Proven ability to work independently in a fast-paced remote environment
Ability to navigate multiple databases and digital tools
Fixed fibre line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability is mandatory
Reliable power backup is required to manage load shedding or outages
Must be able to work Monday–Friday, 14:00–23:00 SAST, subject to daylight savings
Must work on both South African and U.S. public holidays

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA
Long-term role with genuine growth potential
Clear path toward a leadership position