Client Outreach & Engagement Specialist – US Healthcare

iSTA Solutions

Outreach Specialist connecting with US nursing facilities for a healthcare tech company. Focused on genuine conversations and relationship-building in a non-sales role.

Posted 6/24/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

**What the Role involves:**
- Reaching out to nursing facilities across the US — primarily by phone, supported by email and LinkedIn
- Having genuine, unhurried conversations with social workers and discharge coordinators; building enough rapport and trust for them to take the next step
- Independently researching and sourcing direct contact details using tools such as Apollo and LinkedIn Sales Navigator — finding the right person, not just calling the front desk
- Coordinating onboarding for interested facilities and following up thoughtfully with contacts who've shown interest but haven't yet activated on the platform
- Maintaining accurate and up-to-date CRM records to track every interaction and manage your follow-up pipeline
- Supporting newly onboarded facilities through the early stages of platform use — converting sign-ups into genuinely active users

Requirements

What you’ll need

**Who You Are:**
- English is your first language, and you communicate with warmth, clarity, and confidence
- You have experience in a role that required you to build and maintain relationships — account management, customer success, relationship sales, or similar
- You're comfortable on the phone and naturally good at putting people at ease
- You're a self-starter who takes ownership of your work and doesn't need to be micromanaged
- You're organised, you follow through, and your pipeline is never a mess
- You're resilient in the right way — this role involves persistence, but you don't let a difficult call define your day

Benefits

Comp & perks

**What You'll Earn:**
You will earn a basic salary paid in South African Rands. In addition, you'll earn commission paid in US Dollars for every facility that signs up and gets active on the platform for the first time. It isn't a high-value commission structure, but it's a genuine, tangible top-up — and it pays in dollars.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationrelationship buildingorganizationself-starterpersistenceconfidencewarmthclarityfollow-throughaccount management