Outreach Specialist, US Healthcare

iSTA Solutions

Outreach Specialist at ISTA Personnel Solutions engaging US nursing facilities for software adoption. Building outbound outreach function and managing high volume cold calling.

Posted 6/24/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Making high-volume outbound calls to nursing facilities across the US, reaching through to social workers and discharge coordinators
Independently researching and sourcing direct contact details using tools such as Apollo, LinkedIn Sales Navigator, and similar platforms
Delivering a clear, concise, and personalised pitch - explaining the platform’s value quickly to busy professionals who have little time to spare
Qualifying interest and coordinating next steps - facilitating their onboarding onto the platform
Following up persistently and systematically with contacts who have not yet converted
Logging all activity accurately in the CRM to track progress
Supporting platform adoption post sign-up
Outreaching via email and LinkedIn to complement the calling effort.

Requirements

What you’ll need

Proven cold calling experience - comfortable making 80 - 100 outbound calls per day and sustaining energy and quality throughout
A self-starter who can prospect independently, source their own leads, and think on their feet when a script won’t cut it
Resilience and persistence - the ability to handle rejection, work around gatekeepers, and keep going
Strong verbal communication skills in English - clear, warm, and adaptive to the person on the other end of the line
Organisational discipline - reliable CRM hygiene, accurate notetaking, and a well-managed follow-up pipeline
Experience in outbound outreach, B2B prospecting, lead generation, business development, or appointment setting is advantageous.
Familiarity with lead prospecting tools such as Apollo or LinkedIn Sales Navigator.
Prior use of CRM platforms such as Pipedrive, HubSpot, Salesforce, or similar.

Benefits

Comp & perks

Basic Salary + commission is offered
Working Hours: Monday – Friday, 09:00 am – 6:00 pm EST
Compensation for South African public holidays will be provided in accordance with the BCEA
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory.
A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered.
Work Environment: Fully remote.
This role offers a competitive basic salary plus an attractive commission structure.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cold callinglead generationB2B prospectingappointment settingCRM hygienenotetakingfollow-up management

Soft Skills

resiliencepersistenceverbal communicationself-starterorganizational disciplineadaptability