Customer Billing Representative – US Dental Healthcare
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
- Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
- Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
- Collaborate with internal teams to ensure account information is accurate and up to date.
- Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
- Assist in preparing financial documentation and reports related to billing and collections activity.
Requirements
- Strong attention to detail with a methodical and analytical approach to problem-solving.
- Excellent verbal and written **English** communication skills.
- Proficient in **Microsoft Office Suite, particularly Excel and Outlook.**
- Ability to remain patient, empathetic, and professional in all customer interactions.
- Experience in healthcare, medical billing, or regulated billing environments is advantageous.
- Hands-on experience with accounts receivable, invoicing, and statement validation.
- Experience using billing or accounting systems (e.g., QuickBooks or similar platforms) – **QuickBooks experience will be highly advantageous.**
- Experience liaising with third parties (e.g., insurers, service providers, or external clients) regarding billing queries.
- Ability to manage multiple accounts and priorities in a fast-paced environment.