Client Intake Coordinator, ABA Therapy
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Handle incoming client leads via phone and email and convert them into active clients
- Provide clear, accurate information to families regarding services, processes, and next steps
- Collect, review, and follow up on required onboarding documentation
- Proactively follow up on older or inactive leads to re-engage and onboard clients
- Maintain accurate and up-to-date client records and intake notes
- Ensure a professional, patient, and supportive experience for all families
- Communicate effectively with internal teams to ensure smooth onboarding
Requirements
- Previous experience in customer service, client support, intake, or call-based roles
- Excellent verbal and written communication skills
- Strong phone presence with a calm, patient, and empathetic approach
- Highly organized with strong attention to detail
- Proactive and able to manage follow-ups independently
- Basic computer literacy, including MS Office and Outlook
- Previous experience in ABA therapy, healthcare intake, or medical administration is advantageous
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsorganizational skillsattention to detailproactive follow-upcalm presencepatient approachempathetic approach