Customer Support Analyst

iSpot.tv

Customer Support Analyst managing Zendesk queues and providing exceptional service for enterprise clients. Evaluating bugs, and ensuring data integrity as part of the support team.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $68,680 - $82,760 per yearWebsite

Tech Stack

Tools & technologies

MySQLPythonSQL

About the role

Key responsibilities & impact

Own and manage a daily, task-based Zendesk ticket queue
Provide an exceptional level of customer service
Evaluate, troubleshoot, and replicate complex UI bugs and data discrepancies
Utilize MySQL databases to perform backend data verification
Assist with pixel creation and deployment troubleshooting
Address intricate customer inquiries regarding platform methodologies

Requirements

What you’ll need

Applicants must be currently authorized to work in the United States
Technical/Coding Aptitude: Practical experience or education in coding/scripting (e.g., SQL, Python)
Platform Proficiency: Direct experience working within the Zendesk platform for ticket management
Experience verifying data delivery, analyzing API usage, or creating digital tracking/pixels is highly preferred.
exceptional written communication skills

Benefits

Comp & perks

competitive, market-informed compensation
base salary
variable commission for employees in eligible roles
annual bonus targets for eligible roles
equity plan to receive stock options
overtime pay (for non-exempt roles)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MySQLSQLPythondata verificationAPI usagepixel creationtroubleshootingUI bug evaluation

Soft Skills

customer servicewritten communication