Customer Support Analyst

iSpot.tv

Customer Support Analyst managing enterprise client experience at iSpot.tv. Working with internal teams and external stakeholders to address client needs and provide exceptional service.

Posted 5/27/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $68,680 - $82,760 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own and manage daily task-based Zendesk ticket queue with guaranteed response and resolution times
Provide exceptional customer service while maintaining high-velocity throughput across diverse tasks
Evaluate, troubleshoot, and replicate complex UI bugs and data discrepancies
Monitor platform health and lead incident communications with clients
Collaborate closely with iSpot’s Solutions, Content Ops, and Engineering teams

Requirements

What you’ll need

Applicants must be currently authorized to work in the United States
Experience with Zendesk platform for ticket management
Practical experience or education in coding/scripting (e.g., SQL, Python)
Experience in technical troubleshooting, data verification, and API usage
Strong analytical storytelling and numerical reasoning skills
Exceptional written communication skills and ability to translate technical concepts clearly

Benefits

Comp & perks

Competitive salary
Annual bonus targets for eligible roles
Stock options participation
Pre-approved overtime pay for non-exempt roles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ZendeskSQLPythontechnical troubleshootingdata verificationAPI usage

Soft Skills

customer serviceanalytical storytellingnumerical reasoningwritten communicationtranslating technical concepts