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About the role
Key responsibilities & impact- Support the ongoing development of the buy-side (Brand, Client) and sell-side (Partnerships) Customer Success teams
- Ensure CS teams have the specific content and tools required to support conversations during Renewal, Value Confirmation Processes and Expansion Opportunities.
- Work with CS Leadership to ensure CS teams have the appropriate industry, product, sales knowledge and skills to succeed in a variety of client-facing conversations.
- Partner with Product Marketing to develop specific learning paths tailored to unique technical and commercial needs of the CS team for major product releases.
- Design an enablement programming calendar aligned to the needs of the CS teams, with reinforcement mechanisms designed to be executed by CS Leaders.
- Collaborate with the Client Training team to support the onboarding of new CS hires, as necessary
- Track KPIs and ROI of enablement initiatives to identify training needs, skill gaps, and process gaps
- Monitor performance tracking metrics for CS roles and identify when enablement intervention can support performance goals.
Requirements
What you’ll need- 7+ years of experience in sales enablement, product marketing, or revenue-facing roles.
- Experience in the Media, Martech, or Adtech industries is strongly preferred.
- Bachelor’s degree or equivalent required.
- Proven ability to quickly grasp new technologies and simplify complex technical ideas for a sales audience.
- Exceptional written and verbal communicator with a knack for analytical storytelling and interpreting data.
- A proven track record of influencing stakeholders across Product, Marketing, and Sales.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales enablementproduct marketingrevenue-facing rolesKPI trackingROI analysisperformance metricsanalytical storytellingdata interpretation
Soft Skills
communicationinfluencing stakeholderscollaborationtraining and onboardingcontent development
Certifications
Bachelor’s degree
