Adhere to standards and approved solutions introduced by the ISOutsource Engineering Leadership.
Ensures computer networks, systems, and security are set up and functioning based on industry best practices.
Ensures that hardware and software used in environments meets compatibility, performance, and user requirements.
Ensures that networks and infrastructure are working optimally and free of design defects.
Work collaboratively with other engineers to support and maintain continuity across assigned client environments
Interface with consulting team for field infrastructure tasks and support.
Interface with PMO for project-based engagements.
Maintains networks and infrastructure to meet customer requirements.
Share responsibility with teammates for the stability, quality, and ongoing support of client environments.
Maintains punctuality and thorough communication in all facets of internal and external customer engagements.
Maintain clear internal communication and documentation so work can be supported or covered by other engineers when needed.
Maintains required level of utilization.
Participate in on call rotation twice a year.
Performs maintenance on information systems, networks, and infrastructure.
Prioritizes work in areas of expertise and at the appropriate level.
Escalate effectively, share knowledge, and collaborate with teammates to ensure consistent delivery and balanced workloads.
Performs other duties as assigned.
Daily entry of time for all activities to support visibility and coordination across the engineering team.

Requirements

Willing to relocate or currently located in the Seattle area
A passion for customer service
Strong time management skills
Prior consulting experience
Excellent communication skills (both technical and non-technical)
Demonstration of the ability to communicate effectively with non-technical decision makers
Comfortable working as part of a small, collaborative team with shared responsibility for client outcomes.
Values documentation, communication, and teamwork to support continuity and client experience.
Highly sought-after experience and skill includes: Networking –VLAN design and deployment.
Proficiency at all layers of OSI Model.
Experience with major brands of small/medium sized enterprise network infrastructure - Cisco, HPE, Sophos, Fortinet
Cloud Computing – Expertise with buildout, policies, administration, and troubleshooting with Infrastructure as a Service (IaaS) and/or Software as a Service (SaaS).
OSX – Desktop, Server, XSAN troubleshooting
Virtualization – VMWare, Hyper-V, Xen, EC2, Hyper-Convergence -Buildout, Deployment, Management, Troubleshooting
Exchange –2013/2016/2019/Exchange Online - Design, Deployment, Administration, and Troubleshooting
Windows Server – 2012/2012 /2016/2019 - Design, Deployment, Administration, and Troubleshooting
Networking – Cisco, HP Aruba, Fortinet, etc.- Switching, Routing, and IPsec Tunneling.
Short term strategic planning and budgeting for Information Technology
Strong Troubleshooting Skills
Additional experience we look for includes: SharePoint – highly desirable
MDM Solutions - highly desirable - InTune, JAMF, Workspace1, etc.
Perimeter Security – Fortinet, Sonicwall, Cisco, Juniper, WatchGuard
Enterprise Security – MFA, PKI, Group Policy, antivirus, log management, encryption, best practices
Core Infrastructure – DNS, DHCP, Subnetting, Active Directory, Group Policy
Microsoft SQL Server – 2012/2014/2016/2017
Core Management Solutions – Backups, Monitoring, Configuration Management, DSFR
Desktop Management – Windows 7+, Mac, Linux
Mobile Platform Support – iOS, Android, MDM
Project Management

Benefits

Excellent total compensation package
Achievable quarterly utilization bonuses.
Competitive insurance benefits package includes health, dental, vision, life, disability coverage.
401(k) & Employer match
Generous Paid Time Off schedule
Parking and mileage reimbursement
Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
Monthly team activities including trivia nights, holiday parties and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NetworkingVLAN designOSI ModelCiscoHPESophosFortinetCloud ComputingVMWareWindows Server

Soft Skills

customer servicetime managementcommunicationteamworktroubleshootingstrategic planningcollaborationdocumentationresponsibilityescalation