Functional Consultant

Isos Technology

Functional Consultant providing hands-on client support for Atlassian products and assisting with implementation. Contributing to process improvement and client satisfaction in a remote setting.

Posted 4/26/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Administer the Atlassian products and assist clients with implementation to support their business processes
Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Requirements

What you’ll need

1+ years experience in a client service or help desk role
Experience as a Jira administrator preferred
Effectively manage time and expectations with internal resources and clients
Manage multiple clients and issues simultaneously
Communicate effectively, both verbally and in writing, for technical and business operations audiences
Analyze and interpret complex problems to deliver complete solutions
Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
Advise clients on best practices, guidelines, and recommendations.
Execute on essential functions to meet or exceed individual success metrics established annually
Demonstrate the ability to work within the Isos culture and values

Benefits

Comp & perks

suite of employee benefits
paid time off
401(k) plan with an employer contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jira administrationAtlassian products administrationprocess improvementproblem analysissolution deliveryclient servicehelp desk supporttime managementstrategic guidancebest practices

Soft Skills

effective communicationclient managementexpectation managementmulti-taskingteam collaborationanalytical thinkingadaptabilityclient satisfaction focuswriting skillsinterpersonal skills

Certifications

Atlassian Certified Professional