Client Success Manager
Isos Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned clients throughout the client lifecycle.
- Understand clients’ evolving needs and ensure they are receiving maximum value from their Atlassian solutions and Isos engagements.
- Manage software license renewal processes to ensure timely execution and alignment with client priorities.
- Drive renewal conversations to include expansion of Managed Services and other relevant offerings.
- Track engagement health and client satisfaction through regular check-ins and account reviews.
- Collaborate with Strategic Advisors and Sales to shape client roadmaps and proactively uncover new opportunities.
Requirements
- 5+ years in client-facing roles such as Account Management, client Success, or Consulting.
- Familiarity with Atlassian products and services, or equivalent SaaS/IT service offerings.
- Proven track record of managing renewals and identifying revenue opportunities in a B2B services context.
- Experience coordinating multi-disciplinary teams to achieve client outcomes.
- Bachelor's degree in Business, Communications, Information Systems, or a related field preferred.
- Atlassian certifications or client Success certifications (e.g., SuccessHACKER, Gainsight, etc.) are a plus.
Benefits
- Bonus and incentive opportunities
- Paid time off
- 401(k) plan with employer contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementsoftware license renewalB2B servicesSaaSaccount reviewsmanaged servicesrevenue opportunitiesmulti-disciplinary team coordination
Soft skills
client relationship managementcommunicationcollaborationproblem-solvingclient satisfaction tracking
Certifications
Atlassian certificationsclient success certificationsSuccessHACKERGainsight