IslandWood

Director

• Develop and execute a forward-looking digital and technology strategy aligned with IslandWood’s mission and priorities.
• Lead IslandWood’s digital transformation, identifying opportunities to modernize, automate, and simplify business processes across departments.
• Establish and maintain clear systems of record, ensuring integration, logical data flows, and consistent use of information across platforms.
• Stay ahead of and evaluate emerging technologies and tools, including AI, focusing on practical applications and cost-effective solutions that can advance mission delivery and improve user and customer experience.
• Partner with leadership to prioritize initiatives, manage the IT budget, and guide investment decisions in technology and systems.
• Serve as the primary advisor to the Leadership Team on technology-related strategy, innovation, and organizational impact.
• Oversee, continuously improve, and hands-on configure/manage IslandWood’s portfolio of business applications, including Salesforce, Marketing Cloud Account Engagement, Active Network, Volunteer Hub, Eventbrite, Sage/Intact FormAssembly, and related integrations leveraging and optimizing our use of MS Office (Teams, SharePoint, Outlook, OneDrive, etc.).
• Ensure applications are aligned, integrated, and optimized to support effective data management and efficient cross and intra-departmental workflows.
• Lead system governance and improvement of the organization’s data model, including taxonomy, integrations, and system hierarchy along with consistent protocols for development, change requests, and user access.
• Ensure proper standards are in place to establish and maintain data integrity.
• Partner with departments to design digital workflows that enhance impact – addressing pain points, replacing manual processes and reducing duplication.
• Manage relationships with technology vendors, consultants, and partners with system administrators to ensure high performance, cost effectiveness, and reliability.
• Actively identify and address integration points between diverse platforms (e.g., Salesforce, SAGE, EventPro) to streamline data flow and reduce manual effort.
• Develop and implement a knowledge management strategy that organizes, digitizes, and maintains institutional information in accessible and intuitive ways.
• Define and document standard business processes, ensuring that technology solutions reflect and reinforce these standards.
• Lead user training, adoption, and change management initiatives for both new and existing systems; digital tools and workflows are effectively used, and improvements are sustained.
• Oversee and coordinate outsourced IT partners responsible for infrastructure, security, and support, ensuring performance aligns with contracts and organizational standards.
• Partner with the IT Technician on day-to-day tech and operational needs, ensuring technology supports events, programs, and daily operations.
• Collaborate with Communications and Web teams to maintain the technical performance and integration of IslandWood’s digital platforms.
• Ensure all systems and data are secure, compliant, and aligned with best practices.

Director of Digital Strategy – Systems