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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Serve as the primary customer relationship owner for an assigned portfolio of managed services customers.
- Build strong working relationships with customer stakeholders and decision-makers.
- Lead regular business reviews, success check-ins, and customer cadence calls.
- Own renewal readiness and support renewal strategy for assigned accounts.
- Coordinate closely with Support, Engineering, PMO, Compliance, Cybersecurity, and other internal teams to deliver a unified customer experience.
- Monitor customer health using a combination of operational signals, engagement trends, escalation history, stakeholder participation, and renewal posture.
- Identify opportunities for deeper alignment, broader service adoption, and cross-functional account growth where there is a clear customer need.
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, Account Coordination, or a similar customer-facing role.
- Strong verbal and written communication skills, with the ability to build trust across both operational and leadership-level customer contacts.
- Strong organizational skills and ability to manage multiple accounts, priorities, and follow-up actions effectively.
- Ability to work cross-functionally and influence outcomes across teams without direct authority.
- Experience managing recurring customer relationships, renewals, escalations, or service-based accounts in a B2B environment.
- Experience with CRM, ticketing, or service management platforms such as Halo or similar tools.
- U.S. citizenship required before hire for access to sensitive information.
Benefits
Comp & perks- Medical, Dental, and Vision insurance with FSA and HSA options
- PTO, 11 Paid Holidays, Paid Parental & Military Leave, & More
- Life & Disability Insurance
- 401K With Match
- Perks and Discount Programs
- A casual, friendly, and relaxed work environment
- Hybrid and remote, flexible work schedules
- Professional growth encouragement and support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementAccount CoordinationRenewal StrategyService AdoptionCross-functional GrowthB2B Environment
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsRelationship BuildingInfluencing OutcomesTrust Building