Journalist

• Conduct verbatim reporting of depositions related to Longshore Act, Department of Labor Compensation Claims, and Defense Base Act cases.
• Capture and transcribe spoken words, gestures, and other non-verbal communication with precision.
• Utilize stenotype machines, computer-aided transcription equipment, and other relevant technology to ensure accurate and efficient reporting.
• Demonstrate an unwavering commitment too detail, ensuring the accuracy and completeness of transcripts.
• Uphold strict timelines for the delivery of transcripts, recognizing the critical nature of legal proceedings.
• Safeguard sensitive information and maintain the confidentiality of legal proceedings and client communications.
• Exhibit unparalleled professionalism in all interactions with attorneys, clients, and other legal professionals.

Court Reporter

Communications

• Respond to inbound client emails and phone calls in a timely, professional manner
• Acknowledge requests, gather required details, and confirm receipt with clients
• Use approved templates and scripts to ensure consistent messaging
• Escalate non-standard, urgent, or unclear requests according to defined protocols
• Log all client communications accurately in GRS, JIRA, or designated systems
• Document call outcomes, follow-ups, and required next steps
• Route client requests to the correct department or regional team
• Monitor responses and follow up when internal deadlines are missed
• Communicate status updates to clients when appropriate and approved
• Verify accuracy of outgoing correspondence before release
• Follow escalation and approval requirements for sensitive or high-risk communications
• Adhere strictly to communication, confidentiality, and documentation standards
• Support inbox coverage across assigned shifts
• Assist with backfill coverage during peak periods or absences
• Communicate handoffs clearly across shifts and time zones

Client Communications Specialist

Sales Engineer

• Partner with Sales Executives to guide discovery sessions, assess opportunity pain points, and recommend solutions for IT, cybersecurity, and compliance requirements.
• Collaborate on technical proposals by providing insights and creating solution outlines that meet client needs and align with ISI’s offerings.
• Serve as a knowledgeable advisor for clients, explaining the technical aspects of ISI’s solutions and addressing client questions.
• Work closely with both sales and technical teams to ensure smooth communication and project handoffs post-sale.
• Assist in documenting technical requirements and reporting on discovery findings to ensure a streamlined handoff to operations.