ISI

Client Communications Specialist

ISI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $72,100 per year

About the role

  • Respond to inbound client emails and phone calls in a timely, professional manner
  • Acknowledge requests, gather required details, and confirm receipt with clients
  • Use approved templates and scripts to ensure consistent messaging
  • Escalate non-standard, urgent, or unclear requests according to defined protocols
  • Log all client communications accurately in GRS, JIRA, or designated systems
  • Document call outcomes, follow-ups, and required next steps
  • Route client requests to the correct department or regional team
  • Monitor responses and follow up when internal deadlines are missed
  • Communicate status updates to clients when appropriate and approved
  • Verify accuracy of outgoing correspondence before release
  • Follow escalation and approval requirements for sensitive or high-risk communications
  • Adhere strictly to communication, confidentiality, and documentation standards
  • Support inbox coverage across assigned shifts
  • Assist with backfill coverage during peak periods or absences
  • Communicate handoffs clearly across shifts and time zones

Requirements

  • High school diploma or equivalent (Bachelor’s preferred but not required)
  • Strong written and verbal communication skills
  • Excellent reading comprehension and attention to detail
  • Comfort speaking with clients by phone and email
  • Ability to follow structured processes and escalation guidelines
  • Professional demeanor and sound judgment around when to escalate
  • Basic proficiency with email, ticketing systems, and documentation tools
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationstrong verbal communicationattention to detailprofessional demeanorsound judgmentability to follow structured processesability to escalate issues
Certifications
high school diplomaBachelor’s degree