Operations Analyst

ISG

Operations Analyst supporting efficient execution of audit engagements and firm operations at Insight Assurance, a global audit firm.

Posted 6/19/2026full-timeRemote • 🇵🇦 PanamaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support the end-to-end operational execution of audit engagements across all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP).
Manage engagement setup, intake tracking, and workflow coordination in internal project management systems.
Monitor engagement milestones, flag timeline risks, and assist in resource and deadline tracking.
Coordinate across audit teams to ensure timely delivery of client-facing and internal deliverables.
Support client onboarding logistics, including system access setup and documentation preparation.
Identify and document operational bottlenecks and recommend actionable process improvements.
Assist in maintaining and updating standard operating procedures (SOPs), templates, and documentation repositories.
Support internal quality control reviews to ensure deliverable consistency with firm standards.
Contribute to the rollout of operational process changes and new tools across delivery teams.
Collect, organize, and maintain operational data for internal reporting and leadership dashboards.
Track key operational KPIs including engagement utilization, project timelines, and team capacity.
Prepare regular status reports and ad hoc analyses for the Director of Operations and senior leadership.
Maintain data integrity across internal systems and ensure records are current and accurate.
Maintain and update internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems.
Provide operational support for compliance automation platforms (e.g., Vanta, Drata, Secureframe).
Assist in the evaluation and adoption of new technologies that enhance team efficiency.
Serve as a liaison between audit delivery, client success, HR, and finance teams to support coordinated operations.
Support special projects and strategic initiatives as directed by Operations leadership.
Contribute to internal training materials, onboarding documentation, and knowledge base content.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Information Systems, Operations Management, or a related field.
2+ years of experience in operations, project coordination, audit support, or a related role.
Experience in professional services, consulting, audit, or a compliance-adjacent environment strongly preferred.
Familiarity with cybersecurity compliance frameworks (SOC 2, ISO 27001, CMMC, PCI DSS) is a plus.
Strong organizational and project coordination skills with exceptional attention to detail.
Proficiency in Excel / Google Sheets; experience with project management tools (Asana, Jira, or equivalent).
Excellent written and verbal communication skills in English.
Analytical mindset — comfortable working with data, building reports, and identifying trends.
Ability to manage multiple priorities simultaneously in a fast-paced, fully remote environment.
Collaborative team player with a proactive, solutions-oriented work style.
High integrity and discretion when handling confidential client and organizational information.

Benefits

Comp & perks

Annual Bonus based on the company's discretion and individual performance
Thirteenth month and paid vacations per Panamanian law
Vale Panama
Medical Insurance
Life Insurance
Retirement contributions
Cellphone service
Gym membership
Physical office with amenities available (Sortis Business Tower)
Parking space
Sortis Spa discount (dependent on gym plan selected)
11 paid national holidays.

ATS Keywords

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Hard Skills & Tools

audit supportproject coordinationdata analysisprocess improvementKPI trackingdocumentation preparationquality controloperational executioncybersecurity complianceresource management

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationanalytical mindsettime managementcollaborationproactive problem-solvingintegritydiscretion