Information Technology Manager
ISG
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
AzureCyber SecurityServiceNow
About the role
- Lead daily IT support operations for 150+ users worldwide
- Manage full lifecycle of hardware provisioning (laptop procurement, shipping, setup, recovery) for employees worldwide
- Own IT ticketing systems; ensure timely, efficient resolution of technical requests and incident response
- Implement, manage, and continuously improve IT processes aligned with Agile practices
- Ensure compliance with IT policies, security standards, and best practices
- Collaborate with HR and Operations to ensure smooth onboarding/offboarding
- Serve as primary escalation point for IT-related issues and build a team for long-term support
- Manage vendor relationships for hardware, software, and IT services
- Oversee system administration and user management within Microsoft environments (Office 365, Azure AD, Intune)
- Administer and integrate Okta for SSO and identity management
- Create, manage, and integrate users across platforms to streamline access and workflows
- Monitor and optimize IT service performance; provide regular reporting and recommendations to leadership
- Lead and onboard new hires within 3–6 months; set expectations and guide team growth
- Enforce access controls and approval workflows; support security tightening efforts and policy compliance
Requirements
- 10+ years of progressive IT experience, with at least 3 years reporting directly to leadership
- Proven track record of building or scaling IT teams and processes
- Strong expertise in Microsoft environments (Office 365, Intune, Azure AD, Endpoint Manager)
- Experience with Okta administration, API integrations, and user management
- Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk) and Agile workflows
- Solid understanding of IT security, compliance, and data protection best practices
- Hands-on experience managing global hardware logistics and remote IT support
- Strong communication and leadership skills; ability to work cross-functionally
- English fluency required
- Nice to have: Certifications in Microsoft, cybersecurity frameworks, or Agile methodologies
- Nice to have: Experience in high-growth startups or professional services firms
- Nice to have: Exposure to compliance-driven industries (cybersecurity, finance, or healthcare)
- Nice to have: Vendor negotiation and budget management experience
- Nice to have: Spanish language skills are a strong plus