Information Technology Manager

ISG

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States

✨ AI Apply

SeniorLead

AzureCyber SecurityServiceNow

About the role

Lead daily IT support operations for 150+ users worldwide
Manage full lifecycle of hardware provisioning (laptop procurement, shipping, setup, recovery) for employees worldwide
Own IT ticketing systems; ensure timely, efficient resolution of technical requests and incident response
Implement, manage, and continuously improve IT processes aligned with Agile practices
Ensure compliance with IT policies, security standards, and best practices
Collaborate with HR and Operations to ensure smooth onboarding/offboarding
Serve as primary escalation point for IT-related issues and build a team for long-term support
Manage vendor relationships for hardware, software, and IT services
Oversee system administration and user management within Microsoft environments (Office 365, Azure AD, Intune)
Administer and integrate Okta for SSO and identity management
Create, manage, and integrate users across platforms to streamline access and workflows
Monitor and optimize IT service performance; provide regular reporting and recommendations to leadership
Lead and onboard new hires within 3–6 months; set expectations and guide team growth
Enforce access controls and approval workflows; support security tightening efforts and policy compliance

10+ years of progressive IT experience, with at least 3 years reporting directly to leadership
Proven track record of building or scaling IT teams and processes
Strong expertise in Microsoft environments (Office 365, Intune, Azure AD, Endpoint Manager)
Experience with Okta administration, API integrations, and user management
Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk) and Agile workflows
Solid understanding of IT security, compliance, and data protection best practices
Hands-on experience managing global hardware logistics and remote IT support
Strong communication and leadership skills; ability to work cross-functionally
English fluency required
Nice to have: Certifications in Microsoft, cybersecurity frameworks, or Agile methodologies
Nice to have: Experience in high-growth startups or professional services firms
Nice to have: Exposure to compliance-driven industries (cybersecurity, finance, or healthcare)
Nice to have: Vendor negotiation and budget management experience
Nice to have: Spanish language skills are a strong plus