Customer Success Manager
ISG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
- Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice
- Conduct regular check-ins with clients to help them get ready for their compliance audit engagements
- Be able to identify needs for additional services
- Work closely with internal teams to ensure the timely delivery of services to clients
- Proactively identify and address client concerns and issues, and develop solutions to improve their experience
- Ensure clients are satisfied with our services, and identify opportunities for upselling
Requirements
- Must be in the US and willing to work remotely
- Bachelor's degree
- 3+ years of experience in a client-facing role, such as customer success, account management, or sales
- Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry.
- Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally
- Excellent problem-solving skills, with the ability to identify and address client concerns and issues
- Ability to manage many clients and projects simultaneously
- Experience working with SaaS products and services is a plus
- Experience working with a compliance automation software solution is a plus
- Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus
- Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred
- Bilingual in English and Spanish is a plus, but not required.
Benefits
- Competitive compensation
- Comprehensive benefits
- Opportunities for professional growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance frameworksSOC ExaminationsISO CertificationsPCIHIPAAGDPRSaaS productscompliance automation softwareCRM softwaresales tools
Soft skills
client-facingorganizational skillstask managementcommunication skillsinterpersonal skillsproblem-solving skillsrelationship buildingmultitaskingprioritizationdeadline management
Certifications
Bachelor's degree