Isentia

Manager

• Manage two or more teams of Research Analysts/Executives, setting KPIs and holding members accountable to work schedules
• Establish and enforce operating standards for data coding and sentiment quality to ensure client specifications are met
• Conduct data volume monitoring and relevancy reviews to minimize data irrelevance
• Identify training needs and lead recruitment for new team members
• Implement process automation using Generative AI and NLP solutions to increase team capacity and reduce manual man-hours
• Oversee the technical integration of automation scripts (Python, Javascript, VBA, and Apps Script) within research workflows
• Develop new business-driven solutions in a big data environment to automate manual data processing tasks
• Assign job orders from Sales and Account Management, ensuring proper resource allocation and task prioritization
• Monitor team progress across all project stages to ensure deadlines and quotas are met
• Augment team capacity during peak periods by taking on excess workload to ensure streamlined task completion
• Continuously review and improve work processes to maximize team utilization

Research Manager – Fixed-Term, 7 months Maternity Cover