Customer Service Representative
Independent Health
Insurance Denial Specialist
Isenberg & Hewitt, P.C.
full-time
Posted on:
Origin: • 🇺🇸 United States • Iowa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Daily monitoring of Accounts Receivable recovery for insurance carriers
- Answer insurance questions
- Work patient accounts
- Work the Clearinghouse rejections
- Carry out special projects as assigned and other duties as assigned
- Denial Work Log adjustments
- Review and approve payer and patient refund requests
- Other adjustments and audits as assigned (prompt pay, admin, work comp, etc.)
- Assist with other duties as assigned
- Responsible for the assigned payerAR
- Hybrid work schedule following initial onsite training; hours 7:30 AM - 4:00 PM, Monday - Friday.
Requirements
- Knowledge of daily, monthly, yearly process of the insurance patient account representative position
- Knowledge of CPT/ ICD-9/ HCPC with regards to auditing accounts for correct reimbursement
- Prior experience with workers’ compensation preferred
- Excellent communication skills including the ability to demonstrate strong customer service over the phone and in person
- Basic computer skills; Microsoft Office Suite (Excel, Outlook, Word)
- Ability to utilize web tools, fee schedules, and insurance correspondence to work accounts efficiently and timely
- Candidates will be required to complete a criminal background check, education verification, reference checks, and an initial TB test (upon conditional offer)
