Isenberg & Hewitt, P.C.

Client Services Representative

• Oversees all aspects of work comp business for an assigned group of IO physicians
• Register, verify, update, or modify all new work comp patients while obtaining all necessary patient and billing information
• Coordinate with case managers, referring office, or adjusters to obtain outside records prior to an appointment.
• Ensure that records received are complete and documented.
• Expeditiously obtain all authorizations for workers’ compensation appointments and surgeries.
• Investigate and follow-up on all incoming phone calls for workers’ compensation patients within 24 hours.
• Make all appropriate documentation in the patient chart thorough and accurate.
• Document phone calls and appropriate items in the case management system
• Forward medical records when requested to case managers, employers and adjusters
• Maintain knowledge of workers compensation laws and offer education to providers and team members
• Coordinate Special Services Requests
• Work closely with doctors to ensure all reports are handled and completed in a timely manner
• Schedule appointments and procedures pertaining to Work comp for the Iowa Ortho Physicians, including (but not limited to) MRI/CT and outpatient testing.
• Provide exceptional customer service to patients, employers and insurance companies calling on accounts
• Exhibit complete professionalism in all duties performed as a coordinator
• Communicate with physicians and staff as necessary, to provide concise information and process completion
• Assist nurse case managers and insurance adjusters in coordinating patient care
• Complete all work log tasking within the required parameters
• Track all scheduled tests and ensure accuracy on any notes in patient accounts
• Assist with scheduling
• Provide assistance to the billing department, as needed, to collect overdue claims payment.
• Provides excellent customer service to internal and external customers
• Provides assistance in the best interest of Iowa Ortho and our patients. All other duties as assigned.

Client Services Coordinator