ISCC – the International Sustainability and Carbon Certification

Customer Support

• Oversee and coordinate incoming external inquiries via ISCC’s ticketing system, ensuring timely, accurate and consistent communication
• Provide first-level support by categorising, prioritising and routing certification and system-related inquiries to the appropriate experts and teams
• Understand certification-related questions to pre-sort tickets effectively and assign them to appropriate automated workflows
• Review and optimise customer support workflows ; collaborate closely with the Knowledge Manager & Data Analyst and certification teams to enhance response times and service quality
• Configure, maintain and further develop the ticketing system (e.g., Freshdesk), including pipelines, automations, rules, tags and workflows
• Implement automations, webhooks and API-based enhancements to streamline internal coordination
• Use AI tools to support answer creation, FAQs and routing suggestions
• Provide user management, onboarding, training and system assistance for internal colleagues using the ticketing system
• Prepare regular performance reports on support metrics together with the Knowledge Manager & Data Analyst
• Ensure that customer communication aligns with company policy and internal goals

Customer Support Manager

Events

• You will design and deliver high-profile cross-format events – from global stakeholder conferences to high-impact workshops
• Create internal engagement initiatives that foster collaboration, knowledge sharing, and a strong organizational culture
• Translate strategic objectives into event concepts that strengthen ISCC’s visibility and thought leadership in sustainability certification and related topics
• Take full responsibility for budget oversight, contract negotiations, and vendor management to ensure cost-efficient excellence
• Anticipate and resolve logistical and technical event complexities (including AV setups), ensuring seamless experiences for speakers and participants worldwide
• Evaluate and integrate advanced conference technologies to create engaging and scalable participant experiences
• Continuously refine planning, documentation, and feedback processes, developing reporting frameworks and KPIs to monitor performance and uphold the highest quality standards for ISCC events
• Introduce innovative engagement methods (e.g., interactive tools, networking formats) to foster stakeholder dialogue and collaboration
• Act as the go-to expert for complex event design, offering solutions that combine creativity with operational feasibility
• Work closely with senior leadership, internal teams, and external stakeholders to coordinate programs, resource allocation, and participant communication
• Cultivate strong relationships with international partners, speakers, and participants, creating inclusive, high-impact formats that resonate across cultures and industries
• Align event and conference strategies with ISCC’s corporate communications guidelines, expand sponsorship concepts, and support sales and business development initiatives
• Reinforce ISCC’s brand presence by ensuring events consistently deliver measurable impact and value

Senior Business Events Manager

Bookkeeper

• Full responsibility for payroll coordination in Germany and internationally (collaboration with external payroll providers; review and approval of payroll runs)
• Development, maintenance, and communication of Compensation & Benefits programs (including company pension schemes, mobility benefits, international perks)
• Advising and supporting international employees on matters of German labor, tax, and social security law (e.g., onboarding, contract-related questions)
• Correspondence with public authorities (e.g., social insurance agencies, tax offices, immigration authorities) and communication with external service providers
• Creation, maintenance, and standardization of HR documents and guidelines (e.g., onboarding checklists, process SOPs)
• Lead administration of the HR Knowledge Management Platform (Jira) — structure, templates, access control, documentation quality, and reporting
• Participation in (digital) HR projects and continuous improvement initiatives
• Ensuring compliance and process reliability across all administrative HR operations
• Preparation of reports, analyses, and KPIs for management and finance

ISCC – the International Sustainability and Carbon Certification

Customer Support Manager

Senior Business Events Manager

Senior HR Manager – Focus: Payroll, Compensation & Benefits, HR Administration

Senior HR Manager – Focus: Payroll, Compensation & Benefits, HR Administration