Customer Success Account Manager

ISC2

Customer Success Account Manager responsible for account management, retention, and satisfaction for ISC2's clients in cybersecurity. Overseeing service delivery and enhancing customer engagement strategies.

Posted 5/5/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention
Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations
Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies
Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place
Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers
Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems
Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met
Develop and deliver account-level reporting on performance, usage, and ROI
Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close

Requirements

What you’ll need

Experience in education, certification, training services, Cyber strongly preferred
Proficiency with CRM systems, reporting tools, and order processing workflows
Bachelor’s degree in related field preferred, or equivalent work experience
5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role

Benefits

Comp & perks

Customer Satisfaction
Retention
Growth across assigned accounts
Seamless delivery of services
Proactive account management
Measurable customer outcomes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successtraining delivery coordinationreportingorder processingdata analysisperformance reportingengagement strategiesupsellingcross-selling

Soft Skills

communicationorganizationalinterpersonalproblem-solvingcustomer servicestrategic planningrelationship managementlogistics coordinationtime managementadaptability