Customer Support

• Provide a high-quality experience to our customer at all times
• Actively promote products and services to our customers
• Actively seek opportunities to reduce customer effort and friction
• Manage day to day contacts: Deliver accurate, professional and timely support
• Resolve customer concerns through the case management system
• Assist customers with items such as: password resets, contact or profile change requests
• Process payments for annual maintenance fees
• Register customers for seminars
• Multitask through multiple web applications
• Recognize, document, and inform the regional manager regarding trends in customer correspondence
• Escalate complex inquiries/requests to subject matter experts

Customer Experience Associate

Training and Placement Support Specialist

Field Customer Care Specialist

Field Customer Care Specialist

Customer Service Coordinator – Card Account Servicing

Product Management Supervisor – Customer Experience