Customer Support Representative – Insurance Annuities
DXC Technology
Customer Experience Associate
ISC2
full-time
Posted on:
Location Type: Hybrid
Location: Alexandria • Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide a high-quality experience to our customer at all times
- Actively promote products and services to our customers
- Actively seek opportunities to reduce customer effort and friction
- Manage day to day contacts: Deliver accurate, professional and timely support
- Resolve customer concerns through the case management system
- Assist customers with items such as: password resets, contact or profile change requests
- Process payments for annual maintenance fees
- Register customers for seminars
- Multitask through multiple web applications
- Recognize, document, and inform the regional manager regarding trends in customer correspondence
- Escalate complex inquiries/requests to subject matter experts
Requirements
- Excellent written and verbal communication skills in English
- Excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook)
- Ability to build an inclusive culture that encourages, supports and celebrates diversity
- Demonstrate passion for customer experience
- Effective organization skills and ability to multitask
- Ability to work effectively in a group as well as independently
- Detail oriented and good follow-up skills
- Ability to handle confidential information with discretion
- High School diploma or GED required.
- Minimum 3 years of customer service experience in a call center environment, preferred
- CRM/database applications experience (i.e. Salesforce), a plus.
Benefits
- Excellent customer experience in all communications and interactions
- Professional image
- Hybrid role with commuting distance to Alexandria, VA
- Opportunity to contribute to a safe and secure cyber world
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case management systemCRM applicationsSalesforcepayment processingmultitaskingdata entrycustomer supportprofile managementseminar registrationcustomer correspondence
Soft skills
communication skillsorganizational skillsdetail orientedfollow-up skillsdiscretionteamworkindependencecustomer experience passioninclusive culture buildingproblem-solving
Certifications
High School diplomaGED
