Customer Service Representative – Travel Insurance

ISC (Integrated Specialty Coverages, LLC)

Customer Service Representative at TravelInsurance.com assisting with insurance inquiries via call and chat. Providing excellent customer service and product knowledge to deliver an A+ experience.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 - $25 per hourWebsite

About the role

Key responsibilities & impact

Serve as a first point of contact for prospective and existing customers by answering inbound phone calls and responding through live chat in a professional, friendly, and timely manner.
Deliver an A+ customer experience by actively listening, identifying customer needs, and providing accurate guidance on new and existing travel insurance policies.
Use a consultative sales approach to qualify leads, ask thoughtful questions, recommend appropriate coverage options, and help customers select the best solution for their travel plans.
Assist existing policyholders with service-related questions, policy support, and general troubleshooting while ensuring clear communication and follow-through.
Maintain a strong working knowledge of TravelInsurance.com products, carrier offerings, policy details, and key coverage differences in order to communicate information clearly and confidently.
Accurately document customer interactions and manage multiple conversations or tasks at once while maintaining attention to detail and service quality.
Demonstrate a positive, proactive, and customer-focused mindset while contributing to team goals and supporting a high-quality customer experience.

Requirements

What you’ll need

Minimum of 1 year of sales experience required; customer service experience in the travel insurance industry strongly preferred.
Current travel and/or property & casualty insurance license required
Must be authorized to work in the United States.
Strong verbal and written communication skills, with the ability to explain coverage options and policy details clearly to customers.
Inbound call center experience preferred, along with the ability to multitask effectively in a fast-paced, customer-facing environment.
Strong computer, email, and keyboarding skills, with comfort using phone and chat systems to support customers efficiently.
Flexible, customer-focused, and dependable, with a positive attitude and the ability to adapt to changing business needs and work hours.

Benefits

Comp & perks

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencecustomer service experiencetravel insurance knowledgepolicy supporttroubleshootingmultitaskingattention to detailconsultative sales approachdocumenting customer interactionscoverage options explanation

Soft Skills

active listeningcommunication skillscustomer-focused mindsetpositive attitudedependabilityflexibilityproactivityteam collaborationadaptabilityservice quality

Certifications

travel insurance licenseproperty & casualty insurance license