Claims Manager

ISC (Integrated Specialty Coverages, LLC)

Claims Manager at Integrated Specialty Coverages ensuring compliance and operational efficiency in claims. Overseeing team of supervisors and claims professionals to drive exceptional customer experience.

Posted 4/28/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Manage numerous supervisors and adjusters of varying levels of technical experience and is responsible for hiring, onboarding, training, coaching, and performance management
Provide leadership and mentoring to adjusters and supervisors, fostering engagement, accountability, professional development, and retention
Share responsibility for reviewing all new claim files and assigning them to the appropriate adjuster based on experience level, licensure, and workload
Place supervisory notes of a technical nature in each file at the 30-day mark and at least every 90 days thereafter, or more frequently as claim complexity dictates
Address escalated complaint calls from clients, insureds, and claimants and collaborate with teams to resolve issues promptly and effectively
Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, and other vendors as needed
Review coverage evaluations, coverage letters, reserves, and significant payments to ensure accuracy, timeliness, and compliance with best practices and authority levels
Participate in assigned task forces, committees, and cross-functional initiatives focused on continuous improvement and operational effectiveness
Conduct training seminars and technical workshops for new and existing employees
Carry a pending of key, large exposure, sensitive, or escalated claim files as required
Conduct internal audits on a quarterly basis and ensure timely remediation of findings
Identify, report, and track Notices of High Potential (NHP) claims and adverse trends
Present claim files and operational results at weekly roundtables and leadership meetings
Partner with the Senior Vice President of Claims to refine department procedures, workflows, metrics, and KPIs
Support audit compliance, resource planning, and staffing needs while driving efficiency and quality outcomes
Perform additional duties to support department goals, compliance requirements, and overall claims performance

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and claims management experience
10+ years of insurance claims experience
5+ years of progressively responsible claims management experience, including litigation exposure
Demonstrated experience leading, developing, and supervising claims professionals
Strong understanding of California claims regulations; multi-jurisdictional experience a plus
Must be licensed as a Qualified Claims Manager in the State of California, with ability to maintain required certifications
Strong analytical, organizational, and communication skills with the ability to use data and reporting to drive decisions
Proficient computer skills, including Microsoft Outlook, Word, Excel, and claims management systems
Background/experience should include:
Construction liability, construction defect, GL/PD, GL/BI, Excess, high level coverage evaluation.
Understanding of claims handling requirements and legal trends in all 50 States.
NYLL, Energy, Environmental, Transportation experience a plus.

Benefits

Comp & perks

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims managementlitigation exposurecoverage evaluationclaims handling requirementsanalytical skillsorganizational skillscommunication skillsdata reportingperformance managementinternal audits

Soft Skills

leadershipmentoringcoachingengagementaccountabilityprofessional developmentretentioncollaborationproblem-solvingcontinuous improvement

Certifications

Qualified Claims Manager