Isaac Health

Client Success Manager

Isaac Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include leading implementation, best-practice playbooks and boosting patient and provider adoption, and proving Isaac Health's value.
  • Act as the primary contact for customers, addressing needs, concerns, and escalation paths
  • Develop success plans, track adoption KPIs, and ensure value realization for clients
  • Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery
  • Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.

Requirements

  • 2 years in customer/partner success, implementation or account management
  • Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts
  • Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations
  • Data-driven mindset comfortable with customer analytics and success metrics
  • Proven success driving adoption and retention in a SaaS or tech environment
  • Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables.
Benefits
  • Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
  • Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your patients
  • Access to continuing training and education
  • Remote-first model: Flexibility to choose the hours and schedule that work best for you
  • Work virtually from anywhere in the United States
  • A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer analyticssuccess metricsproject managementSaaStechnical integrations
Soft Skills
growth mindsetresults orientationexceptional communicationconstructive feedbackorganizational skills