Healthcare Contact Center Specialist, Sales Experience Required
Isaac Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $40,000 - $50,000 per year
About the role
- In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset
- You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments
- Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members
Requirements
- Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members
- High levels of professionalism in communication, high level of patience and caring attitude with patients and family members
- Demonstrated call center experience, handling high-volume outbound and/or inbound calls
- Prior telehealth experience is a plus
- Familiarity with Medicare and Insurance concepts
- Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
- Experience navigating multiple systems and completing documentation simultaneously during an outbound call
- Strong over-all tech-saviness and ability to quickly learn new software and systems
- Competency with Google Office Suite
- Experience working with the elderly
- Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
- A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements
- Comfort and proficiency working in a remote office setting
Benefits
- Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your clients
- Access to continuing training and education
- Remote-first model: Work virtually from anywhere in the United States
- Culture and connectivity: A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencetelehealth experiencepatient documentationtyping skillsnavigating multiple systemsworkflow adherencescripting requirements
Soft Skills
verbal communicationwritten communicationprofessionalismpatiencecaring attitudeorganizational skillsmanagement skillstech-savviness