Contact Center Manager
Isaac Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $65,000 - $80,000 per year
About the role
- Oversee and manage a team of outreach and intake associates including, but not limited to: Training, onboarding and people management
- Building processes in collaboration with Client Success to operationalize custom workflows for new clients
- Delegation of tasks and responsibilities
- Performance management and evaluations
- Commission tracking
- Dialer system and CRM / Google Sheets optimization
- Sales coaching and development
- Ensure compliance with client and CMS standards across all workflows
- Ensure quality of each caller interaction in alignment with Isaac Health’s standards
- Manage service level agreements (SLAs) and performance metrics
Requirements
- Bachelor's in Business Administration or other related field
- 5+ years in sales management
- Proven ability to manage and drive a team to exceed sales goals
- Strong understanding of healthcare regulations and best practices
- Excellent organizational and time-management skills
- Ability to work effectively in a remote environment
- Proficiency in telehealth technology
Benefits
- 401k
- Medical (including OneMedical membership)
- Vision
- Dental
- PTO
- Company holidays, including the week between Christmas and New Year’s Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementperformance managementcommission trackingCRM optimizationGoogle Sheets optimizationtelehealth technology
Soft Skills
team managementtrainingonboardingdelegationsales coachingorganizational skillstime-management skillsremote work effectiveness
Certifications
Bachelor's in Business Administration